Returns Policy for Sugar Blast Freeze Dried Candy
Introduction: Welcome to Sugar Blast, your ultimate destination for delicious freeze-dried candy delights! We value your satisfaction and aim to provide the best shopping experience possible. This returns policy outlines the terms and conditions for returns of products purchased from our website.
Eligibility Criteria: We accept returns for all non-perishable and non-customized items purchased directly from our website. Perishable items, customized orders, and items purchased through third-party retailers are not eligible for return.
Timeline for Returns: Customers may initiate a return within 7 days from the date of delivery. Returns requested after this period will not be accepted.
Condition of Items: Returned items must be unused, unopened, and in their original packaging to be eligible for a refund or exchange. We reserve the right to refuse returns of items that do not meet these criteria.
Return Process: To initiate a return, please contact our customer support team at hello@sugarblast.co.nz. Provide your order number and reason for return. Once your return request is approved, you will receive further instructions on how to proceed.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping method to ensure safe and timely return of the items.
Refund or Exchange: Upon receipt and inspection of the returned items, we will issue a refund to the original payment method or provide store credit for future purchases, as per your preference. Exchanges for the same item or a different item of equal value are also available upon request.
Exceptions and Special Cases: In the event of receiving damaged, defective, or incorrect items, please contact us immediately for assistance. We will work with you to resolve the issue promptly and ensure your satisfaction.
Contact Information: If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our customer support team at hello@sugarblast.co.nz. Our team is available to assist you.
Legal Disclaimer: Sugar Blast reserves the right to update or modify this returns policy at any time without prior notice. By making a purchase on our website, you agree to abide by the terms and conditions outlined in this returns policy.
