Freeze-dried candy or lollies (as we like to call them in New Zealand) is regular lollies with the moisture zapped out using freezing temperatures and low pressure. The lollies become light, super crunchy, and explode with flavor in your mouth. Imagine a pineapple lump, made bigger and super crunchy.
To maintain the freshness and crispiness of our freeze-dried candies, we recommend storing them in a cool, dry place away from direct sunlight. Avoid exposure to moisture, as it can affect the texture and taste of the candy.
While our ingredients are carefully selected and our production facilities adhere to strict hygiene standards, please be aware that our products may contain allergens such as milk, soy, nuts, and gluten. We recommend reviewing the ingredient list and allergen information provided on each product page before making a purchase.
Yes, we offer bulk and wholesale ordering options for businesses and events. Please contact our sales team at hello@sugarblast.co.nz for more information on pricing, minimum order quantities, and customization options.
Absolutely! We love helping our customers create memorable experiences with custom freeze-dried candy creations. Whether it's for weddings, birthdays, corporate events, or promotional giveaways, we can work with you to personalize your order. Please reach out to our customer service team for assistance with customization options and pricing.
We strive to process and ship orders as quickly as possible. Orders are typically processed within 1 business day, and shipping times vary depending on your location and the shipping method selected at checkout. For more information, please refer to our Shipping Policy page or contact our customer service team for assistance.
Orders are typically processed within one business day. During peak times, such as holidays, processing may take slightly longer.
Once your order is processed, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order on the Post Haste Courier website.
If your shipment is delayed, please contact the customer service team at Post Haste Couriers. Post Haste Couriers will try and resolve the issue as quickly as possible.
Yes, we offer a selection of vegan and vegetarian-friendly freeze-dried candies. We recommend reviewing the ingredient list.
Our freeze-dried candies will stay fresh for a long period of time while still packaged, we suggest consuming your freeze-dried candy/lollies within 10 day after opening for the best experience and storing correctly in a cool, dry place. Be sure to check the "Best By" date on the packaging for specific guidance on freshness
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please contact our customer service team or proceed to checkout to see if we ship to your location and to get a shipping quote.
While some of our products may not contain nuts as an ingredient, please note that they are produced in a facility that also processes nuts. We take precautions to prevent cross-contamination, but we recommend customers with nut allergies exercise caution and review the allergen information provided on each product page.
Due to the fragile nature of our products, we cannot accept returns or exchanges for items damaged during shipping. However, if you are unsatisfied with your order for any other reason, please contact our customer service team within 7 days of receipt, and we will do our best to assist you.
Yes, we offer gift wrapping and personalized messaging options for special occasions. During checkout, you can add a gift message.
